There are no guarantees on annuals, perennials, ornamental grasses, heather, erica, roses, tropical plants, clearance items, discounted items, or “specials”.
We at Cheap Sam’s are proud of the nursery stock we sell and we expect the plants you purchase to provide you with years of enjoyment. If a plant, other than those listed above, is not doing well, please notify as soon as possible at questions@cheapsamsplantbargains.com. We will be happy to give you free advice on what can be done to improve its condition. Often times a plant can be saved if correct action is taken. Please do not dig up and return the plant unless we instruct you to do so. Newly installed plants often take longer to leaf out than established plants in the same situation.
If we can’t help you improve the plant’s condition, we will issue a store credit for any plant, other than those listed above, that does not survive and is returned within six (6) months (180 days) of the date of purchase. This credit will be limited to the amount paid for the plant. To receive a credit you must return the item, along with your original itemized sales receipt. Pictures of plants that did not survive are not acceptable, you must return the item to receive credit. No credits will be given without an original, itemized sales receipt (unfortunately, we cannot accept a credit card statement).
Credit will be given in the form of a store credit only there are no cash refunds. This guarantee is void if the plant was not properly planted, properly watered, or properly cared for. Please check your receipt for any additional plant care instructions. This guarantee is also void if the plant was planted in an area where it had little chance for survival, such as an area that is too wet or an area without ample sunlight. Liability under this guarantee is limited to the original purchase price of the plant. No additional credits will be given for planting or delivery costs. There will be no guarantee on replacements or on any item purchased with a store credit.
Landscapers: In trusting your expertise, we do not guarantee commercial or landscape purchases. Email questions to: questions@cheapsamsplantbargains.com or call us at 631-654-3020
